FAQs

No, we are the ‘systems house’ which means we have designed the system and we extrude the material in 6 metre lengths, we then sell these lengths to a range of manufacturers across the UK, who in turn make them into your beautiful windows, doors and orangeries. You can arrange a quote by using our find an installer search click here, it’s really simple; pop your postcode in and press search, you can then choose to make contact directly from here, visit their showroom or give them a call to discuss further. 

All of them look identical from the outside, a perfectly flush exterior. However, the inside aesthetic and in frame depth is how they differ;

– Residence 7 is 75mm front to back and is fully flush inside. 

– Residence 9 is 100mm front to back and is decorative inside around the frame and the transom mullion.

– Residence² is 100mm front to back and has a square edge around the frame. 

It’s really easy, just some hot soapy water! Or if it needs a deeper clean there’s an approved cleaner called ‘Cosmofen 20’ (pop it into Google, it’s available from a range of outlets online). Please do not use any other solvents or cleaners. 

We can supply our dedicated Conservation & Planning brochure, CAD drawings and a list of areas that have been accepted (that we know of).  Due to data protection act we are unable to disclose any full addresses. Please get in touch www.residencecollection.co.uk/contact-us 

No, we design and develop the window systems and have carefully chosen partners who manufacture, watch our video on the journey of your windows to find out more…

All of the Residence Collection systems are available in double and triple glazed options ranging from 28mm to 44mm.

Thankfully this is extrmely rare, however if you do get a problem we recommend as a first point of contact you go back to your installer as that is who your contract is with, if they cannot assist they will contact the manufacturer and if it is not resolved the manufacturer will contact us, it allows the complete supply chain to rectify any issues. 

U-values measure how effective a material is as an insulator. The lower the U-value is, the better the material is as a heat insulator. 

All systems can achieve 1.2 with double glazing and our lowest is 0.74 with triple glazing. 

It’s natural to think about painting our windows as the finish has an authentic timber look. However, they are a maintenance free alternative to timber which means they will not need painting, sanding or staining. There are a wide range of colours to choose from click here and you just need to wipe them with some warm water to keep them looking pristine for years to come! 

When a unit is bonded in, it makes the window incredibly strong and secure, in the rare case that a unit gets damaged or breaks down, the bonded glass can be cut out and a new unit re-bonded on site. However, this can be quite time consuming so sometimes installers will recommend that a new sash may be a better option.